Return Policy 30 Day Money-Back Satisfaction Guarantee
A.I.R. Watches gladly accepts returns of any watch within 30 days for a 100%, no hassle refund or exchange.
Important: You must get a RMA(Return Merchandise Authorization) number before sending back the watch
Important: Due to our free shipping policy your refund will reflect the deduction of a shipping and handling charge from your final credit.
Important: It is almost impossible to wear a watch (for even short periods) without scratching or blemishing it in some way. For this reason, please do not wear a watch that you think you might return. We are glad to accept your return, as long as the watch is in new condition. However, we cannot issue a refund if your watch shows any signs of being worn.
The watch must not be: sized scratched blemished
If there is a possibility that you will return the watch, please do not wear it or have it sized (remove links from the bracelet).
If the watch shows any signs of wear, we will not be able to accept the return.
New watches should be returned to:
Attn: Y. L. A.I.R. Clocks and Watches of the World
60-18 Fresh Pond Road
Maspeth, NY 11378
We ask you to: pay for the shipping (Collect shipments will be refused) please insure the watch for its full value (If any damage or loss occurs during shipping on returns, we cannot assume liability) Return the watches the way they came: in the original box with all original packing materials, manuals, warranty cards (not filled out) and any other materials that came with the watches. We strongly suggest you use UPS, FedEx, DHL, Airborne Express or other small package carrier. We have nothing against the United States Postal Service - but if your package is lost, you cannot initiate a trace until 30 days after you shipped the package!
(On certain special orders, the 30 day return policy does not apply. You will be notified before your order is taken.)
Shipping Outside of the US
We require all international orders to pay via wire transfer in to our bank account
Upon receipt of funds in USD to our bank as listed below your watch will be shipped
A.I.R. Clocks And Watches Of The World LTD
Shipping and insurance rates vary widely, depending on the value of your watch and its destination. As such, we have no "standard" international shipping rates. Simply place your order, and we will respond promptly (by e-mail) with details on the cost of shipping and insurance.
You are responsible for all duties and import taxes. These costs are not calculated into the cost of your watch or the shipping charges. They will be assessed when you receive your watch.